Shipping & Returns
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
SHIPPING OPTIONS
We reserve the right to modify the shipping option selected at check out if the selected option is unfeasible due to delivery location, items ordered (e.g. hazardous materials) or any other reason. Any substituted option will not incur any additional charges.
Selecting any express shipping option (Second day, Next Day Air, etc) does not guarantee same-day shipping, although we make every effort to accommodate. Generally, orders must be placed before 10am to be able to ship same-day, depending on order volume and contents. If you have special delivery needs, please call our office after placing your order to discuss your specific situation.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@wet-international.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
WET INTERNATIONAL, INC.
Attn: Returns
RMA #
316 Roma Jean Pkwy.
Streamwood, IL 60107
United States
Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● We reserve the right to deny any refund/return claims/requests in which we feel are fraudulent, misleading, or which have previously stated conditions on their description page stating refund/return ineligibility.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
630-540-2113
info@wet-international.com